Field Engineer offers premium field service
solutions not only locally but globally as well by offering a vast pool of
workforce comprising of talented and experienced engineers. It aims to provide an
on-demand workforce to deliver the best field services seamlessly.
Hire Engineers Globally
Customers can hire engineers to get professional
work done anywhere in the world as this service is accessible in 190 countries
around the globe. Smart hands engineers offer on-site assistance, installation
and deployment, troubleshooting, and testing services.
Smart hands also offer remote assistance,
thus extending the reach of the customers by allowing people to access these
services on a global basis. FE makes linking up with smart hand engineers who
are adept at carrying out these services easy, as it is a global marketplace
ready to be used by businesses.
On-Demand Break-Fix Services
OEMs benefit from the break-fix service as it
allows them to provide a short replacement time, which ensures greater customer
satisfaction. Break-fix is the ideal solution for businesses as it offers updates
and fixing IT failures in a short span.
It is very cost-effective as you pay only
for the service you acquired instead of a monthly ongoing payment. Break-fix
professionals respond quickly to your needs and have things up and running in
no time. FE makes sure OEMs get the services they require with its skilled
local workforce.
Agile CPE Deployment Services
CPE deployment services basically deal with
the installation of service provider equipment (which can range from a
telephone to a router) at the customer’s premises. Telecommunication companies
and value-added resellers usually utilize these services and benefit from them.
CPE services offer deployments for short as
well as long periods of time. The types of CPE services include deploying networks,
wireless equipment and hardware equipment. This is a cost-effective and
functional solution for businesses that want a reliable service for installing
equipment.
Site Survey and Readiness
Site readiness and a comprehensive site
survey are carried out before deploying hardware to ensure a seamless process
of deployment with minimal disruptions. Customers are then given information regarding
the essential preparations that are to be made before a deployment.
A pre-deployment checklist is also
considered before the process for making the right preparations. Site readiness
is done before the survey and includes installation of racks, DMARC extensions,
low-voltage cabling and backboards.
FE offers a hassle-free site survey and
readiness by providing registered and trustworthy engineers. It is a
cost-effective field service solution for businesses as they pay engineers only
for the time they spent on the site.
SLA-Based Services
FE helps businesses by providing an on-demand
global marketplace and helping them choose SLA-based services, which are
basically a contract between service providers and end users. The SLA (service
level agreement) decides what customers receive in exchange for their money.
However, one must consider following factors before choosing these services:
·
Time to first response
·
Time to resolution
·
Time waiting for support
·
Time waiting for 3rd
party
·
Uptime guarantee
·
Environmental conditions
·
Security and transparency
Hardware Support Services
FE takes care of desktop, printer and
laptop support services seamlessly. Customers can easily utilize these services
from experienced engineers for the installation of hardware, its maintenance,
and issues related to software and hardware.
Field Engineer is currently offering these
six field services to customers all over the world. To learn more about them and
other tips, considerations, checklists and metrics involved before choosing
them, visit Field Engineer.
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